BNP Paribas Corporate & Institutional Banking have established a policy for dealing with complaints and for the prompt handling of any complaints from the client.

If you are dissatisfied with any service provided to you, we ask you to first raise this with a contact person or relationship manager known to you, if relevant. In the case that you are not satisfied with how your concern is handled by the respective contact, please contact us by writing to the following address:

BNP Paribas Arbitrage SNC
1 Rue Laffitte
Paris, 75009 France

For more information about BNP Paribas Corporate & Institutional Banking's Complaints Management, please visit our CIB website at: http://cib.bnpparibas.com/MIFID.